You are now connected to Kristina from Amazon.com.
Me:Why hasn’t Mockingjay arrived? I pre-ordered it in April and now am told it’s not coming for 3 days! Grr Hello?
Kristina:Hello my name is Kris. I would be happy to help you.
Me:Hi Kris, I was expecting Mockingjay to be delivered today as this was the release day and I had pre-ordered it.
Kristina:Let me take a look at it for you.
Me:When I have pre-ordered in the past highly anticipated books (example-Harry Potter, it always arrived that day.
Kristina:It looks like when you placed that order you selected our free super saver shipping. So it shipped out today, but it’s going to take 5-9 business days for it to actually arrive.
Me:That was not the case with Harry Potter #7-I just pulled that order
Kristina:Just one minute while I take a look at that. Do you have the last four digits of that order?
Kristina:Thank you. I’m sorry I’m not seeing that order. What’s the full order number?
Me: ***-*******-***1643 preordered in February mailed July 19 for July 21 release day Had it before noon
Kristina:I’m sorry about that. I don’t see that order here. Sometimes we are able to get the orders there in a couple of days with super saver shipping, but it can take up to 9 business days for it to get there.
Me:I will be blogging my complaint later this evening. I’m a big Amazon fan and know this is not your personal fault but I am not happy Amazon should have communicated that they were going to do this pre-release differently. I would have ordered it from the bookstore that is two blocks away from me instead of pre-ordering on Amazon.